Most Asked Questions

Where is ZeLaZe made?

We manufacture our products in the USA.

How long will it take for my order to arrive?

You can expect your order to be delivered between 3-5 business days, delivered using USPS.

How are your products different from other skincare brands?

1) We formulate using South East Asian root extracts and botanicals that have been used throughout history to brighten and sooth skin.

2) We are selective when in choosing our active ingredients. There are 5 types of Vitamin C and we specifically choose Sodium Ascorbyl Phosphate to formulate with because it is:

a) Most effective in brightening the skin.

b) Least irritating on skin

c) Most stable form of Vitamin C

3) This dualistic approach to formulation is tested for real results!

Do your products contain any animal products or derivatives?

Our products are vegan-friendly and cruelty-free. We do not test on animals or use any animal components or by-products.

Product Info

What sets ZeLaZe’s approach to addressing hyperpigmentation apart from other skincare brands?

At Zelaze, our expertise lies in hyperpigmentation innovation and our goal is to deliver the highest performance ingredients and formulations in a format that can be easily received by the skin. Our products are formulated with the duality of actives and natural root extracts(Turmeric and Ginseng) to maintain a balance to keep the skin calm and healthy, allowing for optimal usage and visible results without any unpleasant side effects.

How often should I use the moisturizer?

Twice. Daily and Night

Can I use the moisturizer if my skin is easily irritated?

Yes, our products are formulated to work with sensitive skin.

Do you use essential oils in your formulations?

We do not.

Orders, Payments, & Refunds

How do I place an order?

Placing an order with us is easy! Here's how:

1. Browse our website and select the products you would like to purchase.

2. Add the products to your shopping cart by clicking on the "Add to Cart" button.

3. Once you have added all the products you want to purchase, click on the shopping cart icon.

4. Review your order to ensure that everything is correct and then click on the "Checkout" button.

5. Fill in your shipping and billing information and select a shipping method.

6. Review your order again and click on the "Place Order" button.

7. You will be directed to our secure payment gateway where you can complete your purchase using your preferred method of payment.

What forms of payment do you accept?

We accept a variety of payment methods to make your checkout experience as smooth and convenient as possible. We accept all major credit and debit cards, including Visa, MasterCard, American Express. We also accept payments via PayPal, Amazon Pay, and other forms of payments offered by Shopify Checkout.

How much does shipping cost?

We are launching with free shipping on all orders!

Are there any discounts available?

Subscribe to our emails for offers and promotions!

How can I request a refund?

Email us at

Can you explain your refund policy or money back guarantee?

If you’re not happy with Zelaze, we gladly offer a 14-day Money Back Guarantee!

All returns must be processed within 14 days of the delivery date. Returns and processing vary depending on the shipping location. Customer is responsible to pay for the return shipping.

Shipping & Delivery

How long does it take for my order to be delivered?

You can expect your order to be delivered between 3-5 business days, delivered using USPS.

Do you ship internationally?

Not yet! But we are working on it.

Subscribe & Save

How does your subscribe & save program work?

Our Subscribe & Save program allows you to maintain your Zelaze routine with automatic deliveries. You can schedule your desired frequency and cancel it at any time. By automating your payments, you can take the hassle out of making orders and know that your product will automatically arrive just when you need it.

What are the benefits of subscribing?

When you subscribe to our products, you'll enjoy several benefits including:

1. Convenience: You'll never run out of your favorite products and will always have them delivered right to your door on a schedule that works for you.

2. Savings: As a subscriber, you'll receive a special discount on each order.

3. Flexibility: You can easily adjust your subscription plan as your needs change, or pause or cancel your subscription at any time.

Company Info

Where is ZeLaZe located?

Los Angeles, California.